Return & Refund Policy

At Zenosun, your comfort, confidence, and satisfaction mean everything to us. 💗
We proudly stand behind the quality of our wellness devices and self-care technology.
If for any reason you’re not completely happy with your purchase, you have 30 days from the delivery date to request a return or exchange — no stress, no hassle.

✅ Return Eligibility

To qualify for a return, please ensure:

  • The item is unused and in its original condition

  • All tags, labels, and packaging are intact

  • You have a valid proof of purchase (order confirmation or receipt)

📧 To start your return, please email us at support@zenosun.com.
⚠️ Returns sent without prior approval cannot be accepted.
Once approved, we’ll provide a prepaid return label and simple step-by-step instructions.

❗ Damaged or Incorrect Items

If your order arrives damaged, defective, or incorrect, please contact us within 48 hours of delivery.
Our team will make it right — either by sending a replacement or issuing a full refund.

🚫 Non-Returnable Items

For hygiene and safety reasons, the following products cannot be returned:

  • Opened or used wellness and skincare devices

  • Products with visible wear or modifications

  • Personalized or custom-made items

  • Final-sale or clearance products

  • Perishable or liquid materials (e.g., serums, sprays)

🔄 Exchanges

Want to try something different?
The easiest way is to return your item and place a new order once your refund is processed.
This helps us ensure your new item arrives quickly and in perfect condition.

🇪🇺 EU Customers — Right of Withdrawal

If you are located in the European Union, you have a 14-day cooling-off period.
Within this time, you can return any unused item for a full refund — no explanation needed.

Conditions:

  • Product must be unused and in its original packaging

  • Proof of purchase is required

💰 Refunds

After your return is received and inspected, we’ll send you a confirmation email.
If approved, your refund will be issued to your original payment method within 10 business days.

🕒 Note: Some banks or payment providers may take additional time to process the refund.

❓ Need Help?

If you haven’t received your refund after 15 business days, or need assistance with your return, please reach out anytime:
📧 support@zenosun.com